Ashley Rice
- Role
- Senior Account & Customer Success Manager at Wolters Kluwer - Financial Services Solutions
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Ashley Rice
Senior Account Relationship Manager at Wolters Kluwer
Experience
Senior Account & Customer Success Manager
Wolters Kluwer - Financial Services Solutions
Jul 2021 — Present
Manage a pipeline of 100+ accounts while working directly with C-suite executives at companies valued at more than $1B+ market value. • Consistently reach monthly retention (renewal), referral, and total territory sales goals, based on a personal annual quota of $33.7M. • Responsible for leveraging data to understand customer usage patterns and identify opportunities to improve adoption, pursue a renewal, pursue incremental revenue (up-sell) within the customer\'s existing products, or identify potential leads for a Sales Rep to pursue a cross-sell opportunity. • Work closely with client and internal resources to interpret client needs and ensure our product meets their needs. • Analyze customer utilization patterns to identify areas of risk, opportunity and need.
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