Ricardo Yosy
Director, Experience and Product Design @Kaiser Permanente
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WORK HISTORY
Director, Experience and Product Design @Kaiser Permanente
I led product design, experience, and innovation for multiple Kaiser Permanente initiatives, serving more than 12 million members.My multidisciplinary team of product designers, UX researchers, and UX/UI designers worked to make customer experiences more human, accessible, and connected.We led the product experience of Video Visits, one of Kaiser Permanente’s largest digital care platforms. It connects members and clinicians seamlessly, supporting millions of appointments each year. Nearly half of all outpatient interactions now happen virtually, with more than 85 percent of members reporting their needs were met.We envisioned how AI could enhance Virtual Care by designing how an AI notes assistant might support clinicians during Video Visits. The concept allowed providers to stay more focused on patients while the system handled note capture and summarization in real time.We prototyped the blueprint generative AI experience to help clinicians quickly find Kaiser Permanente resources, cutting more than manual searches each month through natural language search and summarization.I also helped establish Kaiser Permanente’s first fully HIPAA & ADA-compliant digital community for members with Parkinson’s disease and their caregivers. It was created to foster inclusion, connection, and support.We launched Kaiser Permanente’s first eCommerce platform, starting with Vision Essentials, enabling members to purchase eyewear and manage care online.I partnered with product, engineering, and business leaders to build scalable design systems now used across 12+ enterprise and regional product experiences.
EDUCATION
California State Polytechnic University-Pomona
BS
SKILLS
ABOUT RICARDO YOSY
Begin with curiosity. End with something that matters. That’s been my approach anyway. My career has spanned healthcare, automotive, and entertainment, building experiences for brands like Kaiser Permanente, Toyota, PlayStation, and Sony. Each taught me to turn ideas into solutions that feel natural to use and easy to understand. Design leadership begins with exploration and focus. I build teams that collaborate with purpose and deliver outcomes with lasting impact. Outside the craft, you’ll often find me behind a camera or discovering new restaurants. Paying attention to small details keeps me imaginative and fuels how I create. Yes, even what I eat. What people say • I lead with clarity and empathy. • I bring teams together to make complex work simple. • I help teams stay calm and inspired while they iterate. Known for • Creative direction grounded in collaboration. • Design systems that connect product vision to brand. • Experiences that balance creativity and clarity. • Partnerships that bridge design and technology. • Turning complex ideas into meaningful moments. Honors Recognized by One Show, Webby, FWA, IAC, Stevie, W3, Davey, thinkLA, and Creativity for work that blends innovation, design, and storytelling. If any of this resonates, reach out. Always open to new ideas and good coffee.
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