Ricardo S.
Research and Insights Manager @UCAS
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WORK HISTORY
Research and Insights Manager @UCAS
London, GB
Developing and delivering high quality research and insight that enables internal stakeholders to better understand customers, competitors and market performance, helping to drive product and service improvement.Delivering integrated insights that synthesise data and information across multiple projects to ensure our understanding of end-user needs and markets are fully evidence-based and measurable.Carrying out primary and secondary research using a range of methodologies and techniques to develop actionable understanding of our customers’ needs.Working with stakeholders across the business to harness existing customer intelligence channels and deliver customer feedback programmes to identify knowledge gaps and opportunities.Monitoring feedback dashboards and identify trends, opportunities or issues that need to be rectified.
EDUCATION
IRSL
Elementary, Middle and High School
Universidad Panamericana
Bachelor's degree, Business Administration and Marketing
Universidad Interamericana para el Desarrollo
Business Administration, Finance, General
SKILLS
ABOUT RICARDO S.
Market Researcher with 8 years\' holistic expertise in qualitative and quantitative market research methodologies and insights.Skilled in leading teams and inspiring stakeholders by turning data into clear, compelling stories that drive strategic conversations and action.
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