Ricardo Bellott

Lead Consultant @BT Group

BT Center, GB

TCM Solutions Ltd:(UK) Lead Consultant within BT Health Application Support Group, I provide Solution expertise, mentoring and training of application analysts and overall reduction in Service Incident volumes. This successfully valorises my technical and problem solving capabilities coupled with excellent presentation skills, written and oral communication skills. I provide also skilled support and expert advice to Application teams at the trust sites in London and Southern Acute domains. I ensured the support of customers during Go-Lives and number of Upgrades through effective change management. From May 2010. During this period I have personally investigated and successfully resolved over 1500 Service Incidents, I have raised over 80 Changes (RFC) to obtain Assessment and authorization (CAB) before I progress Implementation and Change Management mostly for Standard changes but as well few Emergency Changes. I also provided guidelines for testing, support and for the deployment of various Releases throughout the program. I have as well been the only contractor (non BT) to be awarded for “Customer Loyalty” during BT Group quarterly review for my outstanding Customer Service Skills in various trust such as the Surrey and Sussex Healthcare NHS Trust. I had the opportunity to work in collaboration with great people remotely and onsite for all the London Acute and southern Acute NHS Trusts.

ESAIP, École Supérieure Angevine en Informatique et Productique

IT Engineer, Data processing and telecommunications Engineering school

Liverpool Hope University

IT Engineer, Data processing and telecommunications Engineering school