Ricardo Parra
Operations Supervisor @Intelcom | Dragonfly
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WORK HISTORY
Operations Supervisor @Intelcom | Dragonfly
Kitchener, ON, CA
EDUCATION
Pontificia Universidad Javeriana Cali
System and Computer Engineer
Conestoga College
Postgraduate Degree, Web-centric business application development
Pontificia Universidad Javeriana Cali
Management Information Systems
Languages School New Zealand – Queenstown, Otago, New Zealand
Full Time General English Course
ABOUT RICARDO PARRA
Seasoned System and Computer Engineer with over 10 years of practical experience collaborating with technical support teams to satisfy service level agreements (SLAs) and operational level agreements (OLAs). Certified in ITIL, Scrum Master, PMP and currently pursuing AWS certification. Fluently bilingual in English and Spanish, with strong written communication skills.I am a current member of PMI-CTT (Canada\'s Technology Triangle Chapter).
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