Ricardo M. Reyes

About Ricardo M. Reyes

Software Engineering Professional | Specializing in Supply Chain & IT SolutionsResults-driven software engineer with over 22 years of experience in Information Technology and 16+ years in management and supervision. Adept at software architecture, project management, and system implementations, with a strong focus on supply chain solutions, WMS development, and server administration.Key Specialties: Supply Chain & Logistics Technology: WMS Implementations & Development, Operations Logistics, SenPro Enterprise Programming. Software Engineering & Development: SQL Programming (SQL 2008, 2012, 2016, 2019), Crystal Reports, SSRS, Loftware Client, Webwise. Database & Server Administration: SQL Database Administration, Apache Tomcat, Server Administration. Project & System Management: Software Architecture, IT Project Management, Software Analysis.Professional Strengths: Proven ability to design, develop, and implement innovative software solutions for enterprise-level organizations, including major financial institutions. Strong analytical, problem-solving, and research skills with a keen eye for detail. Skilled in prioritization, project coordination, and leading cross-functional teams. Effective communicator with strong interpersonal skills, excelling in both independent and collaborative environments. Ability to perform under high-pressure conditions while maintaining focus on quality and efficiency. Fluent in English and Spanish, enabling seamless communication in diverse business environments.Passionate about leveraging technology to drive operational efficiency and business success. Always eager to master new technologies through hands-on experience and continuous learning.

Experience

1. Lead Software Engineer

   Broadridge

   Jul 2025 — Present

   Lead Software Engineer with end-to-end ownership of enterprise Warehouse Management Systems (WMS) and SendPro Enterprise (SPE) supporting thousands of global users. Drive high-availability design, operations, and modernization across heterogeneous Windows Server (2003–2022) and SQL Server estates, ensuring platform health, uptime, and scalable performance. Lead reliability and lifecycle management for WMS (Warehouse Advantage, Supplier Advantage, Delivery Advantage) and SPE, including proactive monitoring, incident response, and root cause analysis for critical outages and degradations.Oversee operational readiness for large device fleets (900+ RF handhelds and 100+ label printers), managing provisioning, troubleshooting, repair logistics, and service continuity. Build and maintain deployment pipelines and development environments leveraging IIS, Tomcat, and Microsoft tooling, while executing software upgrades, application rollouts, and cross-business integration initiatives. Serve as a key liaison between internal engineering teams and vendor consultants (Körber and Pitney Bowes) to deliver custom solutions and resolve complex production issues. Develop in-house SQL Server solutions for access control, data integrity, and user provisioning, translating business process artifacts (flowcharts, decision tables) into reliable, validated software implementations. Manage a $1.5M+ annual WMS/SPE budget, optimizing contracts, services, and infrastructure investments.

Education

• Suffolk County Community College

  Bachelor’s Degree, Computer Science

  2004 — 2008

• Central Islip Senior High School

  High School, High School/Secondary Diplomas and Certificates

  2003 — 2004

Skills

• Sendsuite Live
• Computer Hardware
• Sdlc
• Management
• Computer Repair
• Supply Chain Optimization
• Sql
• Visio
• Loftware
• Highjump
• Computer Science
• C#
• Microsoft Sql Server
• Webwise
• Program Management
• Supply Chain Management
• Sharepoint
• Project Management
• Ups Systems
• Software Development
• Software Design
• Disaster Recovery
• Database Admin
• Software Installation
• Wms Implementations
• Wms
• Xml
• Windows Server
• Visual C#
• Software Engineering
• Lps
• Computer Maintenance
• Crystal Reports
• Database Administration
• Warehouse Management
• Project Planning
• Supply Chain
• Analysts
• Software Project Management
• Servers