Ricardo Leitao

About Ricardo Leitao

I have built and expanded profitable professional services and customer success organizations. As the Head of Professional Services, Deliver, and Sales, I have earned 13 awards for meeting financial objectives and ensuring customer satisfaction. My focus has been on enhancing service delivery capabilities, leading to an 11% and 18% increase in service revenue in 2022 and 2023, respectively. In the first half of 2024, I implemented business transformation initiatives that resulted in a 19% growth in revenue by increasing billable utilization, generating over $1B in service revenue since 2019.I have led global teams across various functions, such as technical support, project management, partner enablement, consulting, sales, pre-sales, and managed services and different sizes: 5 to 1,600+ FTEs. My expertise extends to business process outsourcing, offshore development, customer assurance, development services, and IT service management across multiple countries.My fluency in Spanish and Portuguese has been instrumental in building relationships with international clients. My academic qualifications include an MBA from the University of Massachusetts and a master’s degree in information technology from Boston University.Feel free to connect with me on LinkedIn or contact me directly at r••••••••@gmail.com. SkillsBusiness Development | Services Strategy | Program Management | Outcomes-Based Delivery | Implementation Methodology | Operations Management | Processes Optimization | P&L Management | Change Management | Budgeting | Service Implementation | Custom Application Development | Managed Services | Customer Success | Strategic Partnerships | Team Building | Negotiation

Experience

1. SVP Global Professional Services, Manufacturing and Supply Chain

   QAD

   Sep 2025 — Present

   QAD is a software company at the forefront of cloud-based solutions for manufacturers and supply chains. We believe that innovation, agility, and customer-centricity are critical to driving long-term success in a world facing increasing disruption. Our team has the technology, talent, and customer-focused commitment to empower the best businesses with next-generation solutions that fuel resilience and growth. As our business enters its next growth phase, my commitment is clear: to drive innovation, strengthen our customer partnerships, and build a team that plays to win.

Education

• MIT Sloan School of Management

  Executive Certificate in Strategy and Innovation

• Faculdade de Tecnologia de São Paulo - FATEC-SP

  Undergraduate Degree, Information Technology

• Boston University

  Master of Science - MS, Computer Information Systems

• EBS Universität für Wirtschaft und Recht

  Executive Education: High Potential Program for Advanced Managerial Level, Leadership, Strategy, Innovation and Change Management

• University of Massachusetts Amherst

  Master of Business Administration - MBA

Skills

• Saas
• Strategy
• Selling
• Start-Ups
• Partner Management
• Business Alliances
• Business Intelligence
• Strategic Planning
• Software Industry
• Program Management
• Software Development
• Outsourcing
• Integration
• Strategic Partnerships
• Process Improvement
• Sales
• Cloud Computing
• Erp
• Business Development
• Sales Operations
• Professional Services
• Pre-Sales
• Executive Management
• Solution Selling
• Team Building
• Management
• Team Management
• Training
• New Business Development
• Soa
• Consulting
• Sales Process
• Enterprise Software
• Enterprise Architecture
• Sales Management
• Project Management
• Solution Architecture
• Business Process Improvement
• Go-to-Market Strategy
• Business Process