Ricardo Marques
Customer Care Coordinator @Wooga
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WORK HISTORY
Customer Care Coordinator @Wooga
Berlin, DE
Working as a Customer Care Coordinator at Wooga has been an awesome introduction to the Gaming industry. Since joining, I have been able to leverage my past experience in a new environment, but it has been an incredible learning opportunity.My core responsibilities include- Coordinating and fostering a working relationship with our vendor partners- Identifying gaps and blockers in customer care processes, and devising ways to make them more efficient and effective- Developing and maintaining internal and customer-facing knowledge bases- Managing critical live issues and service interruptions from a Customer Care perspective, liaising with the Production team as well as our outsourcing partners to find a quick solution that suits both the studio and the community.
EDUCATION
Universidade Nova de Lisboa
Bachelor's degree in Communication Sciences
SKILLS
ABOUT RICARDO MARQUES
Nearly 10 years of experience in the travel and tech industry. Skilled in customer service, knowledge base management and editing, and brand risk management from a press perspective. I balance strong interpersonal skills with my commitment to a diverse and dedicated culture. Background in PR/Comms, Journalism and English.
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