Ricardo A.
Operations Associate @ DraftKings Inc. | Computer and Information Sciences
- Role
- Operations Associate at DraftKings Inc.
- Location
- Beacon, NY, US
- LinkedIn followers
- 500 followers
About Ricardo A.
A graduate of St. Thomas Aquinas College with a Bachelor’s Degree in Computer and Information Sciences, currently contributing as an Operations Associate at DraftKings Inc. Core competencies include diagnosing and troubleshooting technical issues, resolving complex network problems, and hardware support, including printer and tablet repairs. Additional technical proficiencies include databases, routers, and Single Sign-On (SSO). At DraftKings Inc, collaborates with team members and supervisors to enhance operational efficiency through effective solutions for technical challenges. By leveraging technical expertise and a commitment to teamwork, contributes to maintaining seamless operations. Dedicated to fostering collaboration and driving innovative problem-solving approaches, while ensuring high standards in operational support.
Experience
Operations Associate
Oct 2021 — Present · Newburgh, NY, US
Diagnose and troubleshoot tablets and printers to ensure accurate printing of lottery ticket batches, minimizing downtime for operations-Collaborate with supervisors and coworkers to resolve technical network and device issues, escalating complex problems with clear context and steps taken-Replace fusers, drums, and paper rolls on defective printers and return devices to working state, improving printer uptime by an estimated 20–30%-Document recurring device failures and workarounds to inform process improvements and reduce repeat incidents by approximately 10–15%.
Education
St. Thomas Aquinas College
Bachelor’s Degree, Computer and Information Sciences
2011 — 2015
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