Ricardo de Carvalho

Service Delivery Manager at American Express

Role: Service Delivery Manager at American Express
Location: Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Ricardo de Carvalho

Results oriented Executive with more than 30 years’ experience characterized by improved…

Experience

Service Delivery Manager
American Express
Sep 2018 — Present · Sunrise, FL, US

Education

Barry University
Information Technologies (specialization Administration)
2009
Harvard Business Publishing Corporate Learning
Certificate in Leadership Excellence, Educational Leadership and Administration, General
2018 — 2018
Universidade Paulista
Civil Engineering

Skills

Business Process
IT Management
Requirements Analysis
Project Management
Vendor Management
Resource Management
Re-Engineering
Contract Negotiation
Cross-Functional Team Leadership
Program Management
Service Delivery
Business Analysis
Global Delivery
Six Sigma
Training
Software Project Management
Crm
Itil
Erp
Business Strategy
IT Strategy
Product Quality
Credit Cards
Outsourcing
Data Center
Risk Management
Team Management
Sdlc
IT Service Management
Negotiation
Strategy
Change Management
Project Delivery
Pmo
Pmp
Leadership
Business Intelligence
Ms Project
Product Management
Business Transformation

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@americanexpress.com
Personal email
•••••@•••••.com
Direct dial
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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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About Ricardo de Carvalho

Experience

Service Delivery Manager

Education

Barry University

Harvard Business Publishing Corporate Learning

Universidade Paulista

Skills

Find verified contacts for anyone on LinkedIn