Ricardo Andrés Torres
System Director Language Services @Bon Secours Mercy Health
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WORK HISTORY
System Director Language Services @Bon Secours Mercy Health
US
Leads the centralized operations support for service delivery system wide, to include standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration, analytics, expense tracking, management reporting and statistical analysis.*Manages relationships with multiple stakeholders and partners (internal and external) and collaborate with leaders, staff and patients/families to ensure best-in-class language services that meet the diverse needs of those we serve.*Oversight of system-wide contracts with external vendors for Language Services.*Responsible for establishing Language Services\' strategic direction, initiatives and priorities for the system.*Ensures that Language services is leveraged as a D&I strategy across the ministry.* Implements best practices within the industry and connect with outside entities to share and learn from others.* Leads the development, implementation and compliance of Language Services\' policies and procedures.*Ensures that all regulatory, accreditation and industry standard requirements are met on a continual basis.
EDUCATION
Universidad Antonio Nariño
2002, International Relations and Affairs
ABOUT RICARDO ANDRÉS TORRES
Accomplished leader with over a decade of experience in the language services industry…
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