Ricardo Warfield

WORK HISTORY

EDUCATION

SKILLS

ABOUT RICARDO WARFIELD

I am a global services executive with 20+ years of experience building, scaling, and transforming large, complex Services & Support organizations in the optical and IP networking industry.I specialize in turning services into a predictable growth and margin engine—owning services P & Ls, redesigning global delivery and support models, and aligning Services, Sales, Product, and partner ecosystems to improve customer outcomes and enterprise value.Across my career, I’ve led global organizations of more than professionals across 30+ countries, delivering sustained revenue growth, material gross margin expansion, and structural cost transformation. I’m often brought in during moments of scale, integration, or change—when services needs to move from fragmented or reactive to disciplined, repeatable, and profitable.Representative outcomes include:Scaling services revenue from ~$470M to ~$645M in three yearsExpanding services gross margin by ~35% through operating model redesign and automationDelivering $80M+ in recurring cost savingsLeading global delivery and support organizations spanning 40+ locations worldwideToday, I’m focused on senior executive opportunities where services is central to growth strategy, customer experience, and long-term profitability.