Ricardo V.

WORK HISTORY

EDUCATION

ABOUT RICARDO V.

My path into tech has been anything but traditional. Growing up, the only access I had to technology was in school. It wasn’t until I joined Apple Retail that I was able to get my hands on some of the latest technology and really gain some perspective about how technology can enrich the end-user\'s life. My time spent behind the Genius Bar allowed me to learn how to quickly connect with people and effectively troubleshoot both hardware and software issues. A common description from customers regarding their issues was often “my device is not working,” only to later find out the issue was related to third party software running on their devices. This paradigm allowed me to quickly understand the impact third party developers can have on a platform, so I decided to further my career at Apple by joining their Developer Relations team. My time spent with this team allowed me to work cross functionally with various teams (Policy, Legal, Quality Assurance, etc), coach and mentor a global team of app reviewers, develop effective communication/facilitation skills, and gain a passion for supporting the success of third party developers. In 2019, I pivoted slightly by joining Clover as a Partner Success Manager. Clover’s Point of Sale systems enable merchants to take payments and effectively manage their businesses. The Clover App Market allows third party developers to build integrations or apps by leveraging Clover’s APIs and SDKs. I currently lead a global team of Partner Success Managers and Technical Solutions Engineers. We work closely with third party developers during various phases of their life cycle on the Clover App Market. Discovery, Development, Deployment etc.) I also work closely with executive management, business development, product, legal, and compliance to support the success of third party developers on our platform. Through my experience in developer relations and operations, I have been able to see first hand just how crucial it is to cultivate a great relationship with third party developers. Third party developers will continue to define what is possible on a platform and should be considered a pillar in the longevity of any app market.