Ricardo Trejo
Certified Scrum Master | Customer Solutions & User Experience Leader | Agile Product Strategist @ Ex-PayPal
- Role
- Qa Automation Test Engineer - Centene Corporation at Randstad USA
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Ricardo Trejo
Contact Center Technology and Product Delivery professional with 15+ years of experience…
Experience
Qa Automation Test Engineer - Centene Corporation
Mar 2025 — Present
Developed and automated detailed test plans using Cyara to validate IVR and contact center experiences.Executed Cyara campaigns and analyzed results via AWS DynamoDB, CloudWatch, and Amazon Connect; integrated findings into Tricentis qTest for QA tracking and optimization.Provided strategic feedback on user-centric IVR design, enhancing clarity, accessibility, and industry alignment.Designed Spanish-language IVR prompts tailored to financial and healthcare audiences, ensuring cultural relevance and intuitive user flow.
Education
UNAM - ENEP Acatlan
Bachelor’s Degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.