Ricardo Monroy
Director of Technology Support @KIBO
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WORK HISTORY
Director of Technology Support @KIBO
Petaluma, CA, US
Simultaneously manage multiple technical service-related operations projects involving various levels of sophisticated eCommerce capabilities including web analytics, affiliate marketing, search engine optimization (SEO), business intelligence, and customer retention and loyalty.• Direct responsibility for 80 eCommerce sites within a variety of industries (health and beauty aids, clothing, toys/children’s products, and home/cooking products); accountable for end-to-end application development from concept to production. • Provide content knowledge and alternatives for improvements in cart abandonment, search engine optimization (SEO), payment card industry data security (PCI), and social media platform integration. • Oversee 30 on-shore and off-shore engineering and quality assurance teams; ensure all projects are completed on time, within budget, and to customer specifications and service level agreements (SLA).• Highly proficient in driving Agile software development lifecycle (SDLC) practices to deliver new and enhanced capabilities to clients. • Clarify customer requirements, develop functional and technical design, and present for customer approval.• Design and implement improved processes and operational policies focused on efficiently managing site changes/enhancements/fixes and reducing the cost of support by streamlining build, quality assurance (QA), and user acceptance testing (UAT) processes; improved release management hours for code changes by 20% for medium size projects. • Work with product development and operations teams to improve the performance, stability and overall functionality of the Kibo platform; review and approve all time estimates for new platform developments. • Developed training material and trained solution partners, new employees and customers for co-development program inclusive of Solr enterprise platform and faceted navigation.
EDUCATION
University of San Francisco School of Management
Master of Business Administration - MBA, Telecommunications and International Business
Pontificia Universidad Javeriana
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
ABOUT RICARDO MONROY
What does training for, and completing 11 Ironman competitions, have to do with how I deliver value to clients? Well, let me tell you. Both take immense dedication to always finishing what you start. Both require mental toughness and an ability to focus on the task at hand. Both push you to find what is leading edge regarding both technology and application of that technology. And finally, both require teaming to realize the end game. Whether crossing a finish line or meeting a delivery deadline, I know what it takes to be successful. I have been fortunate to work in a field that is ever changing and challenges me to design and deliver leading – and sometimes bleeding – edge capabilities to my clients. Driving highly useful functionality through technology in the eCommerce space is exciting and pushes me to solve problems for clients and motivate teams to success. Over the last 15+ years, I have been at the center of developing, organizing, and executing strategies for companies using a multitude of technology applications. I am adept at satisfying customer needs, motivating teams, managing conflict, intuitively perceiving and navigating risks, troubleshooting problems, and developing streamlined and more efficient and effective operating processes. Specifically, my value to organizations, including clients, encompass the following areas: Scope Definition and Management Development and Measurement of Key Performance Indicators (KPIs) Risk Identification and Mitigation Project Scheduling and Execution to MilestonesSpecific eCommerce and technical competencies include: Agile Development Methodology Java, HTML and XML SQL Spring Framework Bootstrap Hibernate New Relic Search Engine Optimization (SEO) Payment Card Industry Data Security (PCI)
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