Ricardo Martins

Incident Assurance Manager @Three Uk

Reading, GB

Lead incident governance and management across RAN and Customer domains, mediating between business units and partners.• Streamlined incident escalation processes, achieving faster resolutions and minimizing service impact.• Proactively identified and mitigated risks, implementing continuous improvement measures and fostering a culture of learning from incidents.• Conducted regular performance reviews with managed service providers, driving improvements in ticket management, and ensuring comprehensive reporting on key performance indicators (KPIs).• Successfully reduced inactive site counts by 50% through process improvement projects.