Ricardo Massao Kawamura
Operational Excellence Manager | Project Manager | Program Manager | Supply Chain Manager | Continuous Improvement | Black Belt | Lean Six Sigma | PMP | QAS | UAT | Order Management
- Role
- Project Manager Program Management Office at Hewlett Packard Enterprise
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ricardo Massao Kawamura
Manufacturing Engineer with postgraduate degrees in Data Science & Business Analytics, as well as Project Management, an MBA in Finance, and certifications as a PMP (PMI), Black Belt in Lean Six Sigma, and Scrum Foundations (Agile Methods). • Extensive expertise in Project Management, Supply Chain Management, Cost Reduction, Business Transformation Management, People Management, Process Improvements (utilizing Celonis), and Automation/RPA (UiPath). • Consistent operational experience in Continuous Improvement, Supply Chain, Customer Service, Order to Cash, Manufacturing interface, and Commercial Operations. Has worked across various sectors, including SaaS - B2B, pharmaceutical (RX, OTC, Cold Chain), consumer goods (foods and beverages), electronics, automotive, and business consulting, with notable companies such as Hewlett Packard Enterprise - HPE, Bayer, Novartis, PepsiCo, Sony, Hayes Lemmerz, and Imam Supply Chain Consulting. • Experienced in training, team coaching, and optimizing logistics costs (3PL, bidding, freight, warehousing, and intralogistics activities). • End-to-end experience covering Planning, S & OP, Order Management, Billing, Customer Interface, Commercial Agreements, Warehouse, and Distribution Management.
Experience
Project Manager Program Management Office
Feb 2024 — Present · Houston, TX, US
Acting as a contractor for Stage 4 Solutions, providing work for Hewlett Packard Enterprise (HPE), I provided spearheaded Order Management and Subscriptions (SaaS) projects, optimizing the order process and enhancing customer experience within SAP S/4 HANA and Salesforce CRM. Led cross-functional teams, applying Scrum methodologies for project execution, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identified gaps and adjusted project plans using MS Project, ensuring quality through thorough testing (SIT/UAT). Oversaw the complete QAS process, from concept to implementation (MTP), leveraging Jira for backlog management and sprint tracking, Qtest for test case management, and Spira for overall project visibility.Key Achievements: Achieved 100% completion of test executions and Sprint deliveries within agreed timelines. Implemented improvements in user experience, resulting in a 20% optimization in order management performance regarding time and operational costs.
Education
Texas McCombs School of Business
Postgraduate Degree
2021 — 2022
Universidade Federal de São Carlos
MBA
2011 — 2012
Escola Técnica Federal de São Paulo
Técnico
1996 — 1999
UNINOVE
Engenheiro
2000 — 2005
Universidade de São Paulo
Pós Graduação
2006 — 2008
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