Ricardo Gomez
- Role
- Principal Group Product Mgr at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ricardo Gomez
Possible rewritten summary: With over 20 years of experience in various business…
Experience
Principal Group Product Mgr
Jun 2022 — Present
As an Advance Cloud Engineer (ACE) Lead my team is responsible to overview the support experience to our most strategic customers in Microsoft under the s500 program within Microsoft 365 Engineer Group. As a Lead I’m responsibly to design the customer experience with Microsoft support. Help to improve internal efficiency and customer happiness by finding opportunities to optimize existing process and tools. Build a close working relationship with the internal engineer groups for M365 to leverage in case of escalations as well as to drive product improvement.
Skills
- Cloud Computing
- Team Leadership
- IT Service Management
- Itil
- Technical Support
- Change Management
- Microsoft Azure
- Crm
- Enterprise Software
- Data Analysis
- Program Management
- Lync Server 2010
- Team Work
- Business Intelligence
- Team Building
- Windows Azure
- Software Project Management
- Microsoft Products
- Customer Service
- Cross-Functional Coordination
- Teamwork
- Partner Management
- Active Directory
- Management
- Project Coordination
- Cross-Functional Team Leadership
- Operations Management
- Strategic Leadership
- Process Improvement
- Security
- Customer Relationship Management (Crm)
- Outsourcing
- Hyper-V
- Project Management
- Microsoft Technologies
- Product Management
- Business Process Improvement
- Leadership
- Office 365
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