Ricardo Augusto de Biase

About Ricardo Augusto de Biase

With extensive expertise in customer service platforms that embrace cloud technologies and latest artificial intelligence technologies to thrive, I serve as a Solutions Architect at Quiq, a premier provider of conversational AI solutions powered by large language models (LLMs). My mission is to assist organizations in harnessing the power of LLMs to revolutionize their customer and employee experiences, enhancing both efficiency and profitability.I have supported sales teams in North America, EMEA, and LATAM in both direct sales and channel programs by assisting in RFPs and providing consultations, discoveries, demos, presentations and architecture reviews.I work closely with product management to incorporate customer feedback into the product roadmap and ensure smooth transitions from sales to delivery. have a strong track record of closing strategic deals and delivering value to customers, partners, and sales teams. I have successfully managed projects with various stakeholders, including VARs, OEMs, SIs, GSIs, resellers, BPOs, and direct customers. My expertise includes CAIP, LLMs, CCaaS, UCaaS, CX/EX, NLP, automation, and CX generative AI. Bilingual Spanish.

Experience

1. Senior Partner Solutions Architect

   Quiq

   Sep 2022 — Present · Orlando, FL, US

   Solutions Architect for direct sales and partners supporting North America, EMEA and LATAM.• Assist in the development of Reseller Partner account selling strategies, proposals, Infosec, and RFPs• Support Sales teams by providing technical consultation, discoveries and demos.• Whiteboard solution, review architecture and requirements with prospects.• Facilitate and drive use case workshops with prospective partners/customers.• Work closely with product management to provide input for product roadmap.

Education

• University of Phoenix

  Bachelor's Degree, Information Technology

  2013 — 2017

• Valencia College

  Associate of Science (A.S.), Computer Engineering

  2001 — 2004

• University of Central Florida

  Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications

  2005 — 2010

Skills

• Network Administration
• Blackberry
• Routers
• Teamwork
• Os X
• Network Engineering
• Active Directory
• Windows Server
• Ccna
• Voice Over Ip (Voip)
• Cisco Technologies
• Network Security
• Microsoft Office
• System Administration
• Printers
• Wan
• Iis
• Windows 7
• Technical Support
• Security
• Cisco Ios
• Cisco Call Manager
• Network Design
• Switches
• Microsoft Exchange
• Vmware Esx
• Troubleshooting
• Backup Solutions
• Vmware
• Backup Exec
• Interviews
• Tcp/Ip
• Vpn
• Firewalls
• Cloud Computing
• Voip
• Disaster Recovery
• Data Center
• Managed Services
• Dns