Ricardo Baldo
IT Manager @Diversco Supply
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WORK HISTORY
IT Manager @Diversco Supply
Cambridge, ON, CA
As IT Manager at Diversco, I oversee the company\'s technology operations across its units in Canada and the United States. I’m responsible for ensuring secure, efficient, and scalable infrastructure and services, while also leading key initiatives in security, cloud, and automation.Key Responsibilities:* Manage IT infrastructure (on-premises & cloud) across Canada and US units* Administer Microsoft 365, Entra ID (Azure AD), Windows Server, and VMware* Lead information security, policy enforcement, and risk management* Oversee Modular IBM ERP, business applications, and user support* Manage IT service providers, software vendors, and telecom contracts* Administer corporate telephony (VoIP and mobile)* Implement Microsoft solutions, including Power BI and Power Automate* Deliver IT projects, software rollouts, and process improvements* Provide hands-on technical support and system configuration
EDUCATION
Université Laval
Certificate in Computer Science
PUC Minas
Engineer in Electronic and Telecomunication
ABOUT RICARDO BALDO
With over 20 years of experience in the IT industry, I am a results-driven IT Senior Professional with a deep passion for technology and a hands-on approach to solving complex problems. Throughout my career, I have developed a strong foundation in IT support, software development, and project management, and I thrive in environments where I can actively engage with technical systems such as cloud infrastructure, databases, and cybersecurity solutions. I bring extensive experience in leading large-scale IT projects, from conceptualization through to implementation, with a focus on driving innovation, reducing costs, and improving operational efficiency. My expertise spans across a broad range of technologies, including cloud platforms like Microsoft Azure and AWS, databases such as SQL Server, PostgreSQL, and Oracle, and industrial systems such as MES, APS, and ERP. This diverse skill set enables me to manage and execute IT projects effectively, ensuring alignment with business objectives and long-term goals. I am particularly passionate about hands-on involvement with technical aspects of projects, including database management, cloud infrastructure design and deployment, and optimizing system architectures for better scalability and performance. Whether it’s troubleshooting complex technical issues, leading migrations from on-premises to the cloud, or implementing robust security measures, I take pride in actively contributing to the technical success of projects while managing their broader strategic vision. In addition to my technical skills, I am an advocate for agile methodologies and have successfully managed teams in fast-paced environments to deliver high-quality solutions on time and within budget. As an effective communicator, I collaborate with cross-functional teams, stakeholders, and vendors to ensure projects meet their objectives and exceed expectations. I am always seeking new challenges that will allow me to apply my technical expertise while continuing to grow as a leader and innovator. I am driven by the opportunity to solve real-world business problems through technology, and I am committed to continuously learning and adapting in this dynamic, ever-evolving field.
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