Ricardo Portela
Senior Customer Success Manager at Automation Anywhere
- Role
- Senior Customer Success Manager at Automation Anywhere
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ricardo Portela
Customer Success leader responsible for Automation Anywhere’s largest enterprise…
Experience
Senior Customer Success Manager
Sep 2017 — Present · Dallas, TX, US
Oversees $10M+ in annual account revenue. Responsible for account growth, strategic planning and automation center of excellence portfolio management- Optimized customer sales and onboarding SOPs; facilitated $14M in license sales revenue in 3 years- Oversaw teams in some of the largest implementations; delivered $6M in services revenue in 3 years- Authored Automation Playbook for 30+ projects; secured $1M in sales for at-risk accounts over 3 years- Created a value analytics framework; reduced the effort to maintain dashboards in 95% in 3 months.
Education
FGV - Fundação Getulio Vargas
MBA
2002 — 2003
Universidade Federal de Goiás
Bachelor, Computer Science
1997 — 2001
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