Ricardo Ramos
Sr Pm Operations Manager @TrendAI
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WORK HISTORY
Sr Pm Operations Manager @TrendAI
Manage the escalation process for high-priority accounts, collaborating with cross-functional teams to ensure timely and effective responses.
EDUCATION
Universidad de Los Andes
Specialization in Telecommunication Business Management, Ingeniería, administración de empresas
Pontificia Universidad Javeriana
Electronic Engineer, Ingeniería
Universidad de Los Andes
Master of Business Administration (MBA), Administración y gestión de empresas, general
ABOUT RICARDO RAMOS
Experienced technology and customer success leader with over 20 years of experience driving customer satisfaction, retention, and growth across multinational organizations. Proven track record managing large-scale customer portfolios and leading high-performing teams to deliver exceptional value for strategic accounts. Skilled in designing and executing customer journey strategies, improving product adoption, and leading cross-functional initiatives that enhance customer experience and operational efficiency. Strong communicator and trusted advisor, experienced in engaging with executive stakeholders, resolving escalations, and aligning customer success efforts with business outcomes. Bilingual in English and Spanish, with an MBA and a solid foundation in cybersecurity and enterprise IT.Areas of Emphasis: Cybersecurity | Customer Success | Customer Service | Relationship Building | Customer Retention | Performance Management | SaaS Adoption | Onboarding | Product Adoption | Crisis Resolution | Escalation Management | Coaching | Leadership | Strategic Planning and Execution | Project Management | Business Process Improvement and Operational Efficiency
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