Ribla Kota
Training & Customer Experience Enablement | Onboarding | LMS | CX Improvement | Learning Operations
- Role
- Assistant Manager Training at Oneplus
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ribla Kota
Results-driven Learning & Development Specialist with 9+ years of experience in soft skills coaching, customer service training, and content development. Currently leading pan-India training operations for OnePlus India Pvt. Ltd, focusing on empowering customer-facing service professionals with strong communication, empathy, and problem-solving capabilities to deliver exceptional customer experiences.Experienced in managing LMS and O-Learning platforms, including course rollouts, assessments, certification tracking, learner onboarding, performance analytics, and continuous improvement initiatives to enhance learning adoption and compliance.A Certified ESL Trainer and SSDE Specialist (CEFR) with a proven track record in designing and implementing customized training programs, conducting skill assessments, and driving effective onboarding strategies for new hires and partners. My expertise spans both B2B and B2C environments, working closely with call center and service center teams to create engaging content, improve service quality, and achieve measurable performance outcomes.Core strengths include Training Needs Analysis, Curriculum Design, LMS Administration, Instructional Design, Interactive Facilitation, Behavioural Training, and Performance Analytics. I am passionate about building high-impact learning ecosystems that elevate service excellence, strengthen customer satisfaction, and enable continuous professional growth.
Experience
Assistant Manager Training
Oct 2024 — Present
Overseeing NHT, Onboarding, Communication & soft skills training, content development, detractor analysis, NPS improvement, LMS/O-Learning management, and customer experience training pan India for OnePlus India Pvt. Ltd.
Education
Dr. B. R. Ambedkar Open University, Hyderabad
Master of Science - MS, Psychology
Asian College of Teachers- Corporate
TESOL/TEFL , Teaching English as a Second or Foreign Language/ESL Language Instructor
Vignan's Foundation for Science, Technology & Research
Bachelor of Technology - BTech, Biotechnology
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