Ribin Viji
Associate Cs Internet @Sutherland
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WORK HISTORY
Associate Cs Internet @Sutherland
Kochi, IN
Customer Support Associate with experience in handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.• Skilled in communication, active listening, and problem-solving to ensure quick and effective solutions.• Committed to maintaining customer satisfaction and supporting business success.
EDUCATION
University of Kerala
Bachelor of Computer Application, Computer Science
ABOUT RIBIN VIJI
Customer Experience Professional with over 2 years of experience at Sutherland Global Services, specializing in high-volume chat and email support. I bridge the gap between complex technical issues and customer satisfaction by delivering clear, empathetic, and timely solutions.• I specialize in written communication—ensuring that every response is not just fast, but accurate and empathetic. Whether I\'m troubleshooting a technical glitch or navigating a complex billing inquiry, my goal is always to provide a seamless journey for the user.
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