Ria S.
Director of Product Development Operations
- Role
- Director of Product Development Operations at PatientFi
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ria S.
Passionate about driving customer-centric operational excellence in the financial services industry, I am a results-oriented operations professional with a relentless focus on enhancing compliance, efficiency and elevating customer satisfaction. With a diverse background spanning roles as a Quality Operations Manager and Director of Operations, I\'ve consistently delivered measurable improvements, including reducing concessions costs, streamlining policies, and achieving significant upticks in customer satisfaction metrics. My expertise lies in fostering cross-functional collaborations, advocating for diversity, equity, and inclusion (DEI) initiatives, and leveraging data-driven strategies to empower teams and exceed operational objectives. Armed with an MBA from the University of Wisconsin-Madison, I thrive on creating impactful program management solutions, driving stakeholder engagement, and embracing dynamic challenges to deliver exceptional results.
Experience
Director of Product Development Operations
Sep 2024 — Present · Irvine, CA, US
Education
Credit Union National Association
Certified Credit Union Financial Councelor, CCUFC, Banking and Financial Support Services
2017 — 2017
Verona Area High School
High School Diploma, General Studies
2010 — 2014
University of Wisconsin-Madison
Bachelor of Science (B.S.), Psychology
2014 — 2017
Wisconsin School of Business
Master of Business Administration - MBA, Business Administration and Management, General
2019 — 2022
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