Ria Gilliam
Customer Relationship Management Specialist @Kforce Inc
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WORK HISTORY
Customer Relationship Management Specialist @Kforce Inc
Chicago, IL, US
Client Engagements: Cushman & Wakefield | The Northshore Group & PartnersAnalyzed portfolio data for major clients to identify growth opportunities and strategic cost-reduction initiatives. Acted as a strategic advisor to clients, delivering data-driven reports that optimized business efficiency and improved overall portfolio performance.Collaborated with cross-functional teams to manage financial obligations and ensure all contract milestones were met to maximize revenue retention.Grew business while improving customer\'s experience.Made compelling business cases, and contracts with clients.Collaborated with internal and external partners from sales through implementation.Understood client needs and tailored custom solutions through consultative selling.Created scalable processes for lead flow
EDUCATION
Purdue Global
Bachelor of Business Administration - BBA, Financial analysis
ABOUT RIA GILLIAM
I am a Chicago-based professional and an Indiana native whose journey has taken me from the Midwest to Houston, Los Angeles, and Long Beach. This cross-country perspective has fueled my adaptability and drive, whether I’m managing complex financial portfolios or building a brand from scratch.Bridging the gap between financial precision and creative artistry. By day, I am a Portfolio Solutions Admin with a background in managing high-stakes financial operations and client relations. Whether I’m overseeing the transition of assets or managing a book of business, I thrive on using data-driven insights to solve complex problems and improve client outcomes. My foundation in Business Administration and Financial Analysis from Purdue University has equipped me with a sharp eye for detail—a skill that serves me well in both corporate boardrooms and the kitchen.When I’m not analyzing portfolios, I’m the Founder and Pastry Artist behind Sweet Mari Treats, a hobby turned into a business venture. My passion for excellence extends into the baking world, where I specialize in specialty cheesecakes, cupcakes and gourmet puddings. Running my own baking business has sharpened my skills in Business Development, Account Management, and Project Leadership. I believe that whether you are managing a financial portfolio or crafting the perfect dessert, the secret ingredient is always a commitment to quality and relationship building.What I bring to the table:Analytical Rigor: Proven experience in budget management, contract obligations, and regulatory compliance.Client Centricity: A track record of leading client meetings and utilizing CRMs like Salesforce and Zendesk to ensure seamless service.Entrepreneurial Drive: The grit and creativity required to launch and scale a specialty brand from the ground up.I’m always looking to connect with fellow professionals, finance enthusiasts, or anyone who appreciates a well-balanced spreadsheet (and an even better cheesecake).Let’s connect!
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