Riad Rifky
Bilingual Customer Care Executive @bp
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WORK HISTORY
Bilingual Customer Care Executive @bp
Milton Keynes, GB
EDUCATION
Deutsche Evangelische Oberschule Kairo
Highschool
The American University in Cairo
Master of Public Administration - MPA
The German University in Cairo
Bachelor of Arts (B.A.)
ABOUT RIAD RIFKY
Hi, I’m Riad! I bring 16+ years of experience in customer care and support, delivering exceptional service to customers, particularly German speakers. Fluent in German, I effectively support German-speaking clients and build strong relationships. I\'m passionate about exceeding customer expectations and driving positive outcomes. I have a proven track record of improving customer satisfaction and fostering strong customer relationships.My background includes expertise in root cause analysis and technical support gained during my time at IBM, where I honed my skills in troubleshooting and problem-solving. I\'m proficient in using CX platforms like Medallia and Qualtrics to analyze customer feedback and identify areas for improvement in the customer journey. At BP Pulse, I support EV clients, leveraging my systems expertise and language skills to ensure a seamless customer experience.Seeking to enhance and develop my career within the customer care industry, focusing on leadership opportunities where I can further improve customer experiences and contribute to a high-performing team.Let\'s connect!
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