Ria George

About Ria George

Information Technology Support Specialist with several years of professional IT experience. Strong understanding and hands-on experience with Windows10 and Mac, Networking, as well as New Hire Coordination skills. Experience working with users on the technical side as well as the administrative side to ensure the IT infrastructure runs smoothly. Strong communication skills both verbal and written and an ability to work independently in a fast paced environment while under time constraints that are required. Willing to learn more within all fields technology and broaden my skills to reach a wide range of possibilities

Experience

1. Senior Associate IT Technician and New Hire Coordinator

   EY

   Jan 2016 — Present · New York, NY, US

   Acclimating new staff, partners, principles, and executive directors to EY’s current technologies, during training sessions Centralized WTEY facilitation for over 600 New Hires annually, for Laptop distribution and training.• Perform IT preventative maintenance to resolve the problem or identify resolution to appropriate vendor or manufacturer• Facilitate instructor-led technology training for large-sized new hire participant audiences.• Coordinates with client staff to determine IT basic infrastructure requirements for any new conference room or media design• Provide advanced troubleshooting and customer support for the firm’s various business units, using ServiceNow tracking system• Daily system testing to ensure the equipment and room functionality are functionally properly• Provide level 1 and level 2 Help Desk • Responsible for escalating all “next level” break-fix issues to their manager for resolution• Perform remote testing for local and regional offices

Education

• NPower

  Information Technology

  2014 — 2015

Skills

• Networking
• Training
• Windows Server
• Windows Xp
• Windows 7