Rhythm Tang
Manager, Consumer Pillar, Platform Excellence Analytics (Ops) @Instacart
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WORK HISTORY
Manager, Consumer Pillar, Platform Excellence Analytics (Ops) @Instacart
I lead the operational analytics strategy for monitoring customer experience throughout their in-app shopping and customer contact journey. My team of Data Analysts and Decision Scientists support Product Operations, Product and Customer Experience teams by- Advising product teams on key customer in-app shopping funnel drop-off points that should be monitored for assessing product feature impact - Building dashboards that enable KPI monitoring - Escalating issues to Product and Engineering when we see outlier performance issues and providing product update recommendations Domains covered: Customer in-app shopping, customer contact (chat, phone, email), and customer incentives
EDUCATION
Burnaby North Secondary School
High School
edX
MIT MicroMasters in Statistics and Data Science, Mathematical Statistics and Probability
Beedie School of Business at Simon Fraser University
Bachelor’s Degree, Management Information Systems and Services
SKILLS
ABOUT RHYTHM TANG
Retail analytics guru with leadership experience in establishing the Data Analyst Community at Best Buy Canada\'s HQ. Experienced with tackling and transforming a multitude of retail issues related to every part of the customer journey to improve market share:• Awareness (performance marketing, paid search and paid social)• Find (search algorithm, recommendations widget, merchandising)• Decide (price optimization, delivery promise accuracy, assortment planning)• Get (inventory allocation)Seasoned in using analytics and visualization tools to tell the story and enable decision with my data insights (R, PowerBI, PLSQL, Snowflake)When I\'m not geeking out on data, you can probably find me cooking up a storm in the kitchen, planning my next foodie adventure, playing on the volleyball court, or enjoying the views while cross-country skiing!
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