Rhonda Gilliam

About Rhonda Gilliam

Patient-focused and detail-oriented healthcare professional with 5+ years of experience in care coordination, insurance verification, medical billing, and HIPAA compliance. Known for clear communication with patients, families, and providers to support smooth care delivery and timely claims processing.I also bring 4+ years of experience in logistics, inventory, and safety operations, with strong technical skills in Microsoft Office, SharePoint, and medical documentation systems. Trusted in safety leadership roles and with sensitive patient data, I’m committed to operational excellence and patient-centered support.

Experience

1. Patient Care Coordinator

   VGM Group, Inc.

   Sep 2024 — Present

   Manage high volumes of phone and email communication, responding promptly to customer inquiries and securing orders from referral sources via phone, fax, or electronic means. Verify payer eligibility, benefits, and authorization for requested services or items, and coordinate medical equipment deliveries by confirming services with patients, providers, or tracking systems. Send clinical documentation to payers to verify medical necessity and keep supervisors, PCCs, and external parties updated on order statuses and any issues. Accurately enter patient, provider, and payer information into the claims platform to prevent delays and address questions from patients, providers, and payer sources. Ensure high service standards through follow-up quality checks, resolve service issues and complaints, and assist with new order intake during peak periods. Stay informed on company policies, regulatory requirements, and accreditation standards, and review orders for accuracy in coding, quantity, and pricing. Provide after-hours on-call coverage when needed, follow HIPAA privacy and security guidelines, and perform additional duties as assigned.

Education

• Valencia College

  Accounting