Rhonda Cottingham

About Rhonda Cottingham

Accomplished global senior leader with extensive experience spanning more than two decades in IT executive leadership, global operations, and strategic transformation. Expertise includes operational excellence, global delivery, and IT strategy. Committed to streamlining processes, optimizing efficiency, and fostering scalable outcomes. Passionate about driving transformative change and aligning operations with long-term business goals.

Experience

1. Group Operational Excellence Director

   Keywords Studios

   Aug 2025 — Present

   Senior strategic leadership role responsible for driving continuous improvement initiatives throughout the organization to boost operational efficiency, effectiveness, and alignment with overall business objectives.• Lead the operational excellence strategy within the Group Transformation Office, aligning initiatives with organizational goals while establishing a long-term vision for sustainable and scalable operational efficiency.• Identify, design, and implement continuous improvement programs to streamline processes across various business functions.• Analyze and identify root causes of operational inefficiencies and lead cross-functional teams to implement solutions.• Develop and lead change management strategies to ensure the smooth implementation of new operational practices.• Develop systems for monitoring operational performance and tracking progress against transformation goals.• Ensure that operational excellence efforts comply with relevant industry standards, regulations, and best practices.• Continuously seek opportunities to innovate and integrate new tools, systems, and methodologies into the organization’s transformation strategy.• Spearhead the identification and implementation of digital tools, AI, and automation solutions to drive enhanced operational efficiency.

Education

• Pfeiffer University

  Master of Business Administration - MBA

  1996 — 1998

• Clemson University

  Bachelor of Science - BS, Parks, Recreation and Tourism Management

  1991 — 1994

Skills

• Business Process Improvement
• Continuous Improvement
• Business Intelligence
• Project Planning
• Data Warehousing
• Process Improvement
• Outsourcing
• Program Management
• IT Strategy
• Process Engineering
• Technical Support
• Business Analysis
• Strategic Planning
• Disaster Recovery
• Team Building
• Management
• Integration
• Project Portfolio Management
• Sharepoint
• Training
• Budgets
• Team Leadership
• Erp
• Ms Project
• Information Technology
• Procurement
• Troubleshooting
• Quality Assurance
• Software Documentation
• Sdlc
• Cross-Functional Team Leadership
• Oracle
• Requirements Analysis
• IT Management
• Strategy
• Project Management
• Visio
• Software Development
• Six Sigma
• Performance Management