Rhonda Armstrong
CX Program Manager @ Valley Bank
- Role
- Customer Experience Program Manager at Valley Bank
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Customer Experience Program Manager
Sep 2021 — Present · Raleigh, NC, US
Designed and built an ever growing CX program equipped with transactional and relational surveys across our lines of business to inform stakeholders from the frontlines to C-Suite of the customer voice and provide customers with peace of mind through continuous improvement Redeveloping brand market research efforts and aligning our brand awareness studies to newly envisioned brand attributes to narrow Marketing focus and provide quick campaign wins
Education
University of California, Berkeley
Bachelor’s Degree
Skills
- Cx
- Sql
- Databases
- Data Analysis
- Data Collection
- R
- Html
- Recruiting
- Css
- Research
- Experimental Design
- Lexisnexis
- Prospect Research
- Qualtrics
- Time Management
- Tableau
- Praat
- Psychology
- Analysis
- Qualitative Research
- Customer Experience
- Python
- Quantitative Research
- Microsoft Office
- Social Psychology
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