Rhonda Alfaro

About Rhonda Alfaro

Accomplished operations executive and Certified Lean Six Sigma Master Black Belt with over 20 years of experience leading high-performance teams to support patient-centered strategies. I am dedicated to increasing financial and operational effectiveness while driving high levels of enhanced patient care. As a visionary strategist, I possess the innate capacity to lead strategic thinking and devise creative initiatives that convert business objectives into attainable goals.I have a comprehensive understanding of healthcare operations, systems thinking, process gap identification, and sustainable improvement. Proven ability to effectively communicate with stakeholders, staff, clinicians and partners at all levels to build strong collaborative relationships. By championing and obtaining alignment with stakeholders, I have successfully implemented and streamlined policies and procedures to ensure regulatory compliance and process reliability, enhance patient satisfaction, and drive revenue growth.Throughout my career, I have been passionate about leveraging my expertise in Lean Six Sigma to optimize processes and drive continuous improvement. This skill, coupled with my holistic systems thinking capability, has resulted in significant cost savings, increased efficiency, and improved patient and team member outcomes. I am committed to staying at the forefront of industry trends and best practices while seeking innovative solutions to address the evolving challenges in the healthcare landscape.• Operational Excellence• Change Management• Team Leadership & Development• Healthcare Management• Process Design & Improvement• Systems Thinking• Customer/Patient Centricity• Risk Assessment & Mitigation• Human Resources Management• Project & Program Management• Quality Improvement & Assurance• Team Development and Management• Health Information Systems• Lean Methodologies• Call Center Operations• Performance Management• Relationship Management

Experience

1. Director of Member Services

   Pinnaclecare

   Jan 2024 — Present · US

   Collaborated with medical directors and clinical teams to enhance member services, ensuring optimal health outcomes. • Developed strategic initiatives to guide individuals and families in navigating health matters effectively. • Implemented best-in-class service protocols, leading to an increase in customer satisfaction and retention. • Contributed to PinnacleCare\'s mission of providing personalized health guidance.

Education

• Northwestern University - Kellogg School of Management

  Master of Business Administration - MBA

• Fordham University

  Bachelor's degree, Psychology

• Northwestern University - Kellogg School of Management

  Master of Business Administration - MBA, Business Administration, Management and Operations

Skills

• Change Management
• Coaching
• Process Improvement
• Training
• Team Building
• Management
• Management Consulting
• Business Process Improvement
• Cultural Transformation
• Lean Management
• Strategic Planning
• Operational Excellence
• Cross-Functional Team Leadership
• Vendor Management
• Leadership
• Business Transformation
• Six Sigma
• Performance Management
• Clinical Excellence
• Strategy
• Program Management
• Project Management
• Team Leadership