Rhonda W.
I-O Psychology | Workforce Resource Planning | Operational Governance
- Role
- Workforce Management Resource Planning Analyst at The Cigna Group
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Rhonda W.
Detail-driven operational strategist, known for elevating performance through robust governance. Adept at translating complex workflows into clear, executable plans that drive clarity and execution across teams. Proactive planner who enhances team alignment, readiness, and overall performance, ensuring teams remain informed and positioned for success.
Experience
Workforce Management Resource Planning Analyst
Dec 2016 — Present · Pittsburgh, PA, US
Create plans to address pain points• Oversee business critical early adoption initiatives• Create and maintain training materials s for the resource planning team• Train and mentor new Resource Planning Associates• Provide guidance to colleagues• Handle escalated questions and concerns• Partner with Customer Service leadership to ensure the contact center is appropriately staffed to meet business needs
Education
Touro University Worldwide
Master's degree, Industrial Organizational Psychology
University of Pittsburgh School of Law
Certificate of Advanced Study, Health Care Compliance
University of Pittsburgh
Bachelor of Science - BS, Economics
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