Rhonda Reaves-Smith
Vice President of Customer Service @Kissimmee Utility Authority
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WORK HISTORY
Vice President of Customer Service @Kissimmee Utility Authority
US
This executive-level position provides strategic and operational leadership for all facets of Customer Service. The role is responsible for shaping the public image of the organization and fostering strong, positive relationships with all KUA customers. The incumbent oversees complex and technical operations, including billing, credit and collections, metering, field services, power diversion, energy conservation, AMI analytics, key account management, and customer engagement. Additionally, the role leads efforts in emerging technologies and the development of new products and services to meet evolving customer needs. As a trusted advisor to the CEO, the incumbent contributes extensively to strategic initiatives, policy development, tariff recommendations, and operational improvements, including formal presentations to the Board of Directors. This position also manages and mentors a team of professional and technical staff to ensure alignment with KUA’s mission and long-term goals.
EDUCATION
Florida Agricultural and Mechanical University
Bachelor of Science in Business Economics
Florida State University
Master of Public Administration - MPA
North Florida Community College
Associate of Arts - AA
ABOUT RHONDA REAVES-SMITH
Experienced Customer Operations Manager with a demonstrated history of working in the government administration industry. Skilled in Nonprofit Organizations, Analytical Skills, Microsoft Word, Government, and Administration. Strong operations professional with a Bachelor of Applied Science (BASc) focused in Business/Managerial Economics from Florida A&M University, and have a Master\'s Degree in Public Administration.
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