Rhonda Lombardo
Human Resources Manager | HR Operations
- Role
- Human Resources Manager at Firstsource
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Rhonda Lombardo
As a dynamic and results-driven Human Resources leader with over a decade of progressive…
Experience
Human Resources Manager
Nov 2024 — Present · US
Partnered with operation leaders across 40+ lines of business tomanage HR operations for 400 employees in a high-volumecollection environment. Reduced voluntary attrition through targeted engagementinitiatives and manager training. Led monthly recognition programs and engagement events,improving employee satisfaction. Investigated and resolved complex employee relations issues,ensuring consistent application of policy and legal compliance. Improved onboarding process, reducing early turnover within 90 days. Served as HR lead for ADA, FMLA, and disciplinary processes,ensuring documentation and legal compliance. Provided HR consultation services to leadership and departmentheads.
Education
Bryant & Stratton College
Business Administration and Management, General
University of Phoenix
Bachelor of Business Administration - BBA, Business Administration and Management, General with Human Resource Focus
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