Rhonda Lombardo

Human Resources Manager | HR Operations

Role
Human Resources Manager at Firstsource
Location
Buffalo, NY, US
LinkedIn followers
500 followers
Human ResourcesView LinkedIn profile

About Rhonda Lombardo

As a dynamic and results-driven Human Resources leader with over a decade of progressive…

Experience

  1. Human Resources Manager

    Firstsource

    Nov 2024 — Present · US

    Partnered with operation leaders across 40+ lines of business tomanage HR operations for 400 employees in a high-volumecollection environment. Reduced voluntary attrition through targeted engagementinitiatives and manager training. Led monthly recognition programs and engagement events,improving employee satisfaction. Investigated and resolved complex employee relations issues,ensuring consistent application of policy and legal compliance. Improved onboarding process, reducing early turnover within 90 days. Served as HR lead for ADA, FMLA, and disciplinary processes,ensuring documentation and legal compliance. Provided HR consultation services to leadership and departmentheads.

Education

  • Bryant & Stratton College

    Business Administration and Management, General

  • University of Phoenix

    Bachelor of Business Administration - BBA, Business Administration and Management, General with Human Resource Focus

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Rhonda Lombardo — Human Resources Manager at Firstsource in Buffalo, NY, US | Unifers