Rhonda Capdeville

About Rhonda Capdeville

If your company is looking for a seasoned professional with a distinguished career, I invite you to review my profile.Customer-centric leader with extensive experience in empowering global organizations to maximize digital experiences and achieve business success through strategic customer engagement, retention, and data-driven insights.Expertise in mentoring teams, implementing operational processes, and enhancing customer engagement through regular business reviews, success plans, and strategic account management. Adept at analyzing data to inform strategic decisions, fostering customer loyalty, and promoting product adoption/renewal. Demonstrated ability to exceed revenue targets and maintain high renewal rates through meticulous service delivery and customer journey optimization.Instrumental in managing high-value accounts, improving customer health metrics, and delivering customized training solutions. Committed to enhancing user education and satisfaction through innovative training programs and strategic communication channels. Passionate about leveraging technology and data to deliver exceptional customer experiences and achieve organizational goals.Connect with me today to discover how I can make your mission, my mission by bringing all your business objectives into focus.While others may take pride in meeting all standards set before them, my passion lies in delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.ACCOMPLISHMENTS• Completed the \'Train the Trainer\' course in 2019 and featured in the 2021 edition of AOTMP® Insights Women in Technology.• Created vManager\'s Super User Council to facilitate discussions on use cases, gather UX feedback, and support future business needs through Voice of the Customer initiative.• Led vCom\'s annual Customer Summit, hosted vManager Certification, received President’s Club 2018 award, and earned multiple peer-nominated accolades during tenure at vCom Solutions.• Spearheaded creation and management of Software Adoption, Onboarding, and Expense Management Teams, resulting in 13% Year-over-Year increase in individual training usage and 29% increase in individual certification usage.

Experience

1. Senior Customer Success Manager

   F5

   Sep 2023 — Present

   In this current role, I provide support by developing training sessions and documentation for CSM daily operations. I empower organizations across the globe to create, secure, and run applications that enhance digital experiences. I act as a trusted advisor from point of sale through onboarding, project success, and renewals. I provide input into customer\'s strategic plans to identify areas for improvement and uncover new uses for F5 solutions. I ensure customers remain successful and engaged with solution, understanding full value of their investment. I mentor Customer Success team members, focusing on best practices and business outcomes. I guide customers through significant service milestones such as upgrades, new releases, and new features.Key Successes:• Delivered regular business reviews and success plans to senior executives and key business stakeholders.• Increased renewal rates and reduce churn by ensuring high-value customers derive maximum value from their investment.• Partnered with internal teams to develop account strategies and plans that promote renewal and return on investment.• Analyzed data to develop measurable plans for each customer, using customer feedback to drive continuous performance improvements.