Rhonda Barragan
Continuous Improvement Specialist & Salesforce Ecommerce Sme @Guardian Industries
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WORK HISTORY
Continuous Improvement Specialist & Salesforce Ecommerce Sme @Guardian Industries
Salesforce SME and Ecommerce Customer Portal SME Onboard USA employees on the following systems: Salesforce, PBI, ERP order system etc. ERP, Azure DevOps system test writer/auditor for Europe, Latin America, and USA sales department. Develop and consistently manage USCA Customer Service MS Teams Training Program/Channel. Conduct training and onboard new/existing account managers on all USCA Customer Service, RSI, Salesforce account manager modules as well as Supply Chain SOP Processes. Collaborate with the global SME teams and global business process owners on process standardization, projects, system enhancements and functionality. Developed and implemented an audit program to ensure the USCA Customer Service team is following defined SOP\'s and best practices presented in our training program. Lead and present MS Teams Presentations for Customer Account Managers, Supply Chain and USCA Customer Service MGMT to ensure new processes/SOPs are communicated. Consistently share my knowledge gained in the past 10+ years with Guardian to assist MGMT, USCA Customer Service/Supply Chain/KBX teams with the development of KPIs, best practices, and data reporting to ensure alignment with global standards. Utilize Microsoft and PBI applications to communicate data for supply chain and USCA Customer Service team meetings. Review established customer service procedures to assess areas in need of improvement. Implement unique methods and methodologies, which help reduce cost and resolve issues. Collect, track, and evaluate current business market trend data to improve USCA Customer Service Training Program.
EDUCATION
Baker College
Bachelor’s Degree, Science of Psychology
College of the Sequoias
Associate of Science - AS, Information Technology
SKILLS
ABOUT RHONDA BARRAGAN
I am a proactive and adaptable professional with a robust work ethic, advanced technical…
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