Rhonada Cutts

About Rhonada Cutts

An adept and results-oriented leader with extensive expertise in operations, marketing, and business development. I have successfully driven revenue growth, established robust infrastructure, and standardized processes across multiple home health care, hospice, private duty, and outpatient rehabilitation companies. My track record includes improving operational efficiency and profitability in highly competitive industries and markets.In the realm of medical management, network development, care coordination, claims, and technology, I excel. I thrive in dynamic organizations that demand quick thinking, innovation, and decisive action. My leadership style is characterized by influential Servant Leadership, and I am deeply committed to customer and employee satisfaction.Throughout my career, I have championed diversity, equity, and inclusion. I work effectively with diverse communities, mentor high-performing employees, and implement successful retention programs. My passion lies in creating positive impact and fostering growth within organizations resource decisions, recruiting high-performing employees, and successful retention programs.

Experience

1. Vice President Home Health Services

   OneHome

   Apr 2022 — Present · US

   Vice President of Home Health Services | onehome (Humana owned)Directs, mentors, and lead team of over 850, staffing matrix, productivity measures across teams, establishing, and implementing KPIs in alignment with company vision and goals. Manages an annual budget of $60M+ Value Based Home Health Services, under a Capitated Payment Model, Medicare Advantage, Fee for Service, PDGM, HMO, PPO and Medicaid, handling forecasting and spending. Identifies areas for improvement, redesigning workflow processes for patient access and back office resulting in reduction of staffing costs by 12% system wide. Defines and drives long-term operational excellence including lean transformation, driving key metrics to track the health of the business, and driving initiatives to further support operational leverage. Responsible for the call center operations, remote and office-based agents, ensuring department meets performance targets and delivers high-quality service to members.Collaborated with leaders from the Durable Medical Equipment and Infusion Pharmacy to ensure a seamless care delivery model reducing issues by 10% and increasing customer satisfaction by 15%.Deploys healthcare information technology strategies: fully integrated bedside point of care, electronic medical records, and mobile apps, improving care delivery, care management, and operational efficiencies. Provides direct oversight of a fully Integrated Care Model, Episode of Care Intelligence, and Utilization Management, finding cost reduction opportunities resulting in savings of $900K.Third party contract relationships, negotiating contracts increasing clinical coverage throughout service area, and prompt initiation of care. Execute strategic initiatives to promote healthcare services, coordinating the needs of patients, physicians, hospitals, facilities, and health plans ensuring seamless access to care. Accreditation, Compliance and Regulatory, Quality Assurance and Performance Improvement

Education

• Davenport University

  Associate Degree, Health Information Technology

• Davenport University

  Bachelor's Degree, Healthcare Administration

• Davenport University

  MBA, Strategic Management

Skills

• Business Development
• Marketing
• New Business Development
• Marketing Strategy
• Mergers & Acquisitions
• Budgets
• Finance
• Strategy
• Management
• Leadership Development
• Leadership
• Human Resources
• Process Improvement
• Start-Ups