Rhiannon M.
Sr Business Process Advisor @Blue Cross NC
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WORK HISTORY
Sr Business Process Advisor @Blue Cross NC
Raleigh-Durham-Chapel Hill, NC, US
Same responsibilities as the Business Process Consultant, but also involved with business case development for identified initiatives to determine the service level needed, support the overall strategic planning process, and accountable for the enterprise business readiness for highly visible, regulatory risk initiatives with medium/high operational impact (i.e. Association, State, and Federal Mandates ex. CMS)
EDUCATION
SUNY Oneonta
B.S., Human Ecology
ABOUT RHIANNON M.
Certified Project Management Professional with multiple certifications, focused on large-scale enterprise initiatives (Big Bets). I concentrate on preparing the \"business\" for a solution. I collaborate cross-functionally to help align people, process, and technology.I prefer full-time remote positions, as work/life balance is an important value for me. I remain open to occasional colocation in collaborative settings that add value to the work. I am self-motivated, detail-oriented, and practice servant leadership with grit and gratitude. I enjoy both mentoring and learning from others. I learn from failures and celebrate shared successes.\"Education isn\'t something you can finish.\"~ Issac Asimov Summary of Qualifications:*Lean Six Sigma Methodology *Lean Process Engineering / Development*Conceptual Process Design*Value Stream Mapping / Journey Mapping / APQC Frameworks *Digital Process Automation (DPA)*Change Management, CX, OpEX, Kaizen*Compliance (Corporate / Divisional)*Business Impact / Process Assessments / Audits*Measurement plans (KBI / KPIs)*Communication planning*Desktop Procedures / Job Aids / Training plans / Playbooks*Business / Process Risk Assessments (FMEA)*Regulatory Mandates (ie. CMS, Federal/State, DOI)*Business Case Development / Portfolio Management (EPMO)*Waterfall / Hybrid / Agile / Scrum*Industrial Engineering, Time Motion Studies, Gemba*Salesforce, Workday (SaaS)*Confluence / JIRA*Power BI, Qualtrics XM (VoC)*Product Management*AI Governance
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