Rhys Baerwald Simard

B2B SaaS Customer Partnership | Operations Leader | Distilling Data | Customer Experience Expert | Hat Enthusiast | Curious Mindset | Lifelong Learner

Role
Customer Success Manager at AppCard, Inc.
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Rhys Baerwald Simard

Creative problem solver with an analytical edgeWhere big ideas meet data-driven execution. Equal parts storyteller and strategist, I thrive at the intersection of creativity and logic - turning complex challenges into innovative, actionable solutions. Whether it is optimizing processes or brainstorming the next big idea, I connect the dots and color outside the lines.

Experience

  1. Customer Success Manager

    AppCard, Inc.

    Sep 2025 — Present · NY, US

Education

  • New England College

    Bachelor of Business Administration (B.B.A.), Entrepreneurial and Small Business Operations

    2003 — 2007

  • Johnson & Wales University

    Master of Business Administration (MBA), Organizational Leadership

    2013 — 2016

Skills

  • Multi-Task & Handle High-Volume Workloads
  • Leadership Development
  • Multi-Unit
  • Time Management
  • Personal Development
  • Hospitality Management
  • Strategic Vision
  • Operations Management
  • Hospitality
  • Strategic Planning
  • Casual Dining
  • Marketing
  • Organizational Leadership
  • Microsoft Office
  • Sales
  • Restaurant Management
  • People Development
  • Retail
  • Building Effective Relationships
  • Training
  • Customer Satisfaction
  • Cross Functional Team Building
  • Restaurants
  • Budget Management
  • Business Strategy
  • Collaborative Leadership
  • Budgeting
  • Management
  • Team Building
  • Hospitality Industry
  • Organization Skills
  • Multi-Unit Management
  • Events Coordination
  • Leadership
  • Situational Leadership
  • Quick Service
  • Event Planning
  • Project Management
  • Customer Service
  • Sales Management

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Rhys Baerwald Simard — Customer Success Manager at AppCard, Inc. in Charlotte, NC, US | Unifers