Rhys Baerwald Simard
B2B SaaS Customer Partnership | Operations Leader | Distilling Data | Customer Experience Expert | Hat Enthusiast | Curious Mindset | Lifelong Learner
- Role
- Customer Success Manager at AppCard, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Rhys Baerwald Simard
Creative problem solver with an analytical edgeWhere big ideas meet data-driven execution. Equal parts storyteller and strategist, I thrive at the intersection of creativity and logic - turning complex challenges into innovative, actionable solutions. Whether it is optimizing processes or brainstorming the next big idea, I connect the dots and color outside the lines.
Experience
Customer Success Manager
Sep 2025 — Present · NY, US
Education
New England College
Bachelor of Business Administration (B.B.A.), Entrepreneurial and Small Business Operations
2003 — 2007
Johnson & Wales University
Master of Business Administration (MBA), Organizational Leadership
2013 — 2016
Skills
- Multi-Task & Handle High-Volume Workloads
- Leadership Development
- Multi-Unit
- Time Management
- Personal Development
- Hospitality Management
- Strategic Vision
- Operations Management
- Hospitality
- Strategic Planning
- Casual Dining
- Marketing
- Organizational Leadership
- Microsoft Office
- Sales
- Restaurant Management
- People Development
- Retail
- Building Effective Relationships
- Training
- Customer Satisfaction
- Cross Functional Team Building
- Restaurants
- Budget Management
- Business Strategy
- Collaborative Leadership
- Budgeting
- Management
- Team Building
- Hospitality Industry
- Organization Skills
- Multi-Unit Management
- Events Coordination
- Leadership
- Situational Leadership
- Quick Service
- Event Planning
- Project Management
- Customer Service
- Sales Management
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