Rhianna Ross

Business Support Manager @The Consultancy Group (London)

London, GB

Provide admin support to the sales team, including CV formatting, presentation prep, and sales reporting • Maintain and update CRM (JobAdder) with accurate client and candidate data • Coordinate diaries, book meetings, and schedule appointments for Directors • Draft and distribute contracts, agreements, and related documentation • Deliver prompt, professional responses to client queries and requests • Track weekly sales metrics and KPIs to support business development • Organise events, roundtables, incentive trips, and social activities • Oversee onboarding and offboarding processes to ensure a smooth employee journey • Act as first-line IT support, escalating technical issues as needed • Manage office suppliers and service contracts; oversee supplies ordering • Ensure full compliance for new placements • Liaise with Finance on reconciliations, starter forms, and placement submissions • Manage timesheet portal: set up placements and third-party suppliers (umbrella companies), and provide access for candidates and clients • Handle candidate and client queries regarding the timesheet portal

University of Greenwich

Bachelor of Arts (B.A.) (Hons), Advertising and marketing communications with events