Rhett Dudley

Central Fill (Automation Robotics Dba) - Tse Pse @BD

US

Consults with field service and customer engineers and other support staff; applies technical knowledge to diagnose problem; refers to technical manuals and schematics; requests assistance, as necessary, from more senior staff; follows up with local service engineers to ensure problem resolution and customer satisfaction.•Troubleshoots issues with computer workstations, servers, windows OS, software, conveyors, controls, pneumatics, and ancillary equipment used in a large-scale pharmacy automation system.•Maintains problem ownership and accountability. Follows up on problems, identifies recurring issues, process status, and updates customer.•Maintains documentation and service reports in Salesforce along with a knowledge base of the products and services available to the customer.•Fosters positive customer relations by responding to complaints/inquires in a cooperative, supportive, and professional manner, resolving problems in a timely and efficient manner.•Consults and installs sets up new installations of pharmacy solutions and makes code changes where needed.•May represent Technical Assistance Center interests on cross-functional project teams as needed.

ITT

EET, Electronics Engineering Technology