Rhett Adwell

About Rhett Adwell

As an experienced leader, I have the privilege and responsibility to directly impact those around me. My innate ability to lead is central to who I am.Over the last 21 years, I have held several leadership roles ranging in scale and scope. Currently, I serve as the Chief of Staff for our National Operations organization, where I lead a diverse team of development coaches, data analysts, and lead trainers. Together, we oversee a workforce of more than employees. Additionally, I’m the program lead for several innovative projects that enable our frontline employees to better serve our customers, streamline operations, and reduce costs.As a servant leader, I have received many accolades for performance excellence including being hand-selected by the Vice President to be 1 of 4 inaugural members of the Midwest Leadership Circle, a robust program that measures overall leadership value including KPIs, employee engagement metrics, NPS, and anecdotal evidence. Additionally, I was selected as the Safety Champion for the Year for developing new initiatives to improve the safety of field employees. Never underestimate the shadow you cast. The impact the smallest gesture can have on others can be significant. As a leader, it is my responsibility to lead by example and get the most out of my people. In my current role, I have mentored underperforming managers and successfully turned around 80% of them while simultaneously leading a mentorship program for over 50 leaders of tomorrow and successfully promoting over 20% of participants into leadership roles.As a lifelong learner, I am constantly striving to learn more. I have obtained my Lean Six Sigma Green Belt, a Data Foundations Nanodegree through Udacity, and completed numerous AT & T-sponsored learning paths.

Experience

1. Associate Director-network Process & Quality

   AT&T

   Jan 2024 — Present · Indianapolis, IN, US

   Serve as the Chief of Staff for our National Operations organization, where I lead a diverse team of development coaches, data analysts, and lead trainers. Together, we directly support a workforce of more than employees with an annual working budget of $900M. Additionally, I’m the program lead for several innovative projects that enable our frontline employees to better serve our customers, streamline operations, and reduce costs. Together, these projects are valued at $15M in annual savings through reduced truck rolls, improvements in employee behavior through process changes, and enhancements in technology through the use of AI.Spearheaded an innovative and comprehensive project/program designed to prepare AT & T Field Operations for potential work stoppages due to contract expirations. This initiative, which is/was the first of its kind, integrated multiple organizations within Field Operations to establish a contingency workforce, ensuring operational continuity. The project resulted in significant cost savings for AT & T, amounting to millions, while simultaneously generating substantial revenue through uninterrupted work operations.

Education

• Purdue University Daniels School of Business

  Bachelor of Science, Business Management