Rheannen Tavenner

About Rheannen Tavenner

Possible summary:As a Customer Success Specialist at LONG Building Technologies, I serve as the primary point of contact for customers in Washington. My role ensures seamless communication, efficient scheduling, and outstanding service delivery for our Security solutions and Building Automation business units. I am responsible for managing customer inquiries, technician scheduling, contract maintenance, and part orders while providing exceptional support to internal teams and customers alike. I balance multiple roles and responsibilities to deliver excellent service and results to my clients and partners.I am passionate about learning new ideas and challenging myself to grow and improve in both my personal and professional pursuits. I enjoy the outdoors, sports, and fitness activities, and I value the relationships with my family and friends. I also care about ethical and collaborative work environments that offer opportunities for development and innovation.Some of my achievements include growing service retention, profit margins, increasing customer retention and satisfaction rates by 25%. Daily Duties:• Answer all incoming calls for the Washington Region. Determine customer needs and either resolve their request or route them to the appropriate team member.• Assist with service operations for the Security Solutions and Building Automation business units in Washington by managing the PNW inbox, responding to customer correspondence, and scheduling service requests.• Serve as the primary contact for customer service-related issues, ensuring timely and effective resolution.• Support operations by processing part orders, ensuring prevailing wage compliance, handling warranty calls, and completing invoicing tasks• Coordinate technician schedules for service requests, as well as manage sick days, PTO, and other scheduling needs.• Manage maintenance contracts for Security Solutions and Building Automation, by creating agreements, processing renewals, scheduling services, and maintaining accurate invoicing.• Handle all drop-ship part orders, including creating material sales, ordering from vendors, processing warehouse stock shipments, and invoicing orders.• Assist account executives by addressing customer needs and supporting operational activities.• Provide support to teams and new employees by assisting with system-related questions, training, and general needs.• Act as the liaison with the accounting team to address and resolve customer invoice issues and other related matters.• Other duties as assigned.

Experience

1. Customer Success Specialist

   LONG Building Technologies

   Oct 2018 — Present · US

Education

• Bellevue College

  Associate's degree

  2002 — 2004

• Cortiva Institute-Seattle

  LMP

  2004 — 2005