Rheagan Rizio
Technical Marketing Engineer | Creative Producer | Writer
- Role
- Technical Marketing Engineer at Cisco
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Rheagan Rizio
Technical Marketing Engineer in the Data Center Networking BU at Cisco. I started my career in creative production and social media and have spent the past 4 years diving deep into the technical side of the industry, focusing on innovation in live streaming and broadcasting on the Cisco IPFM (IP Fabric for Media) Team. My background gives me unique insight into the role of IT in the future of entertainment across all aspects of the production industry. Other areas of focus: NX-OS, NDFC (Nexus Dashboard Fabric Controller).
Experience
Technical Marketing Engineer
Oct 2021 — Present · San Jose, CA, US
Sept 2021-Dec 2022: Team leadContractor-to-hire, led Data Center Networking BU\'s software and hardware beta testing program-Managed 3 employees across multiple platforms-Implemented customer communication and feedback loops to track all stages of the testing process and incorporate their feedback into the release cycle, improving customer satisfaction and retention survey scores by 20%-Beta testing lead (internal and external) for the launch of Nexus Cloud; ran internal training and feedback meetings, tracked all bugs, and reported status directly to the engineering SVP on weekly staff meetings-Attended QBRs and reported quarterly program readouts to my BU’s GM and all downline executives. From Jan 2023-Sept 2024: Publication lead-Supervised publication of technical collateral and white papers across the department, standardizing department formatting according to Cisco guidelines and accelerating publication time for key customer-facing release guides by up to 2 months-Products supported: NX-OS, Nexus Dashboard Fabric Controller.From Sept 2024-Oct 2025: Product lead-Worked directly with Cisco IP Fabric for Media customers, engineering, and product management to troubleshoot problems and create feature requests-Demo\'d and presented upcoming product innovations at trade shows like Cisco Live and NAB, interfacing directly with existing and prospective customers-Offered a unique customer and product perspective in the development pipeline by testing and providing feedback in new product release cycles.
Education
University of Southern California
Bachelor's degree, International Relations (Emphases: International Security, Europe); French
2014 — 2018
Université Sorbonne Nouvelle
European Studies/Civilization
2016 — 2017
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