Rhea Pursnani
Global Travel Operations Specialist | Supplier Management | B2B Tour Operations | Visa & Itinerary Expert | Passionate About Seamless Travel Experiences
- Role
- Supplier Operations Specialist at Elife Transfer
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Rhea Pursnani
Travel operations leader with 15+ years building and scaling end-to-end travel solutions…
Experience
Supplier Operations Specialist
May 2023 — Present · IN
Lead ground transportation operations for key EU regions including Denmark, Norway, Sweden, Iceland, Estonia, Poland, Finland, Lithunia, Latvia collaborating with over 40 local suppliers.Coordinate with global support teams across India, the Middle East, and Southeast Asia to ensure seamless trip execution and 24/7 customer service.Optimize vendor relationships through data-driven performance reviews, leading to a 15% cost efficiency improvement in partner negotiations and onboarding.Managing 500+ monthly rides (airport transfers, cruise transfers, hotel transfers) with a monthly target of 25-30KServe as the point of contact for operations escalations, ensuring resolution within defined SLAs while maintaining client satisfaction metrics >95%.Contributed to internal training modules on WBS tools and EU transport compliance, upskilling junior staff and improving onboarding speed by 30% for all driver partners around the world.Managing B2B bookings with big travel booking platforms like Booking.com and similar
Education
St Anne's High School
Secondary High School
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
Master of Arts - MA, Business/Managerial Economics
2006 — 2008
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
Master of Arts - MA, Economics
2006 — 2008
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