Rhea Neugebauer

Director, P & C Operations Risk Management (Commercial, E & s and Specialty) @Nationwide

Columbus, OH, US

Responsible for building a first-line operational risk management program, including hiring and guiding a team of consultants (3) within a large Excess, Surplus, & Specialty, and Commercial Insurance segment (~$2B in GWP).• Leadership and Program Development: Lead with influence and risk expertise to build an operational risk management program, scaled to align with business current state and future needs, as well as enterprise best practices.• Design and Maintain Risk Tools and Training: Conduct periodic risk assessments and develop monitoring tools for risks (aggregated and by individual business operations). Create, communicate, and manage an associate operational risk self-reporting tool and associate risk training programs (training 3,500 associates).• Report and Analyze Operational Risks: Regularly report, analyze, perform root cause analysis, and provide recommendations for operational risk management to senior leaders. Serving as Secretary of an operational risk committee, manage charters, agendas, lead discussions with senior leaders, develop meeting content, and create risk policy.• Support Business Continuity and Crisis Management: Assist operational leaders in creating and maintaining business continuity plans, conducting business impact analysis, and managing crises.• Liaison for Risk Partners: Coordinate with second and third-line risk partners for audit scheduling, ensure identified risks are addressed, perform root cause analysis, and facilitate collaborative problem-solving.• Manage Regulatory Examinations and Inquiries: Coordinate interested parties, collect data and information, and draft responses for regulatory examinations and inquiries.

The Ohio State University

Lean Leader

Capital University Law School

Paralegal Certificate, Paralegal Studies

Ohio University

Bachelors, Political Science

Washington State College of Ohio

Associates Degree, Liberal Arts