Rhea Flores
ITI Student at Rutgers University
- Role
- Information Technology Specialist at Rutgers New Brunswick Computing Services
- Location
- New Brunswick, NJ, US
- LinkedIn followers
- 500 followers
Experience
Information Technology Specialist
Rutgers New Brunswick Computing Services
Nov 2024 — Present
Provided advanced support for complex technical issues at the Help Desk and Labs, assisting users through calls, walk-ins, and emails with a focus on clear communication and problem-solving- Coordinated with supervisors and other consultants to schedule dispatch visits, clearly communicating key details to ensure efficient on-site support and issue resolution- Managed high-priority support requests for ITS and SDM, ensuring timely resolution and seamless escalation to maintain service quality- Maintained service excellence by reviewing closed incidents, proactively following up on open cases, and identifying areas for process improvement.
Education
Coursera
Google Data Analytics Certificate
2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.