Robert Harkins

About Robert Harkins

Building programs that turn product knowledge into revenue. That\'s the work. At the intersection of product and sales, my career has been spent designing and scaling enablement programs that help global GTM teams understand what they\'re selling, why it matters, and how to win. From onboarding to ongoing readiness, I specialize in the \"last mile\" of the SaaS lifecycle: making sure reps are equipped, confident, and effective when it counts most. The results speak for themselves. GTM Quarterly Enablement sessions scaled to 800+ global attendees, content frameworks adopted across pre-sales and post-sales teams, and close partnership with Product Marketing to ensure launch readiness translates to real pipeline impact. These are the kinds of programs that move numbers. What sets this work apart is the ability to operate at two levels simultaneously: thinking strategically about how enablement connects to business outcomes while staying close enough to execution to make sure programs actually land. Operational discipline, strong stakeholder management, and a bias toward measurement come standard.

Experience

1. Senior Program Manager

   Smartsheet

   May 2024 — Present · US

   Lead the design, execution, and optimization of sales enablement programs, ensuring alignment with business objectives and enhancing sales team performance. Lead the rollout of a value selling pitch certification program that increased pipeline up to 43% Started the Sales Launch Council program to involve sellers directly in and get their feedback on enablement for new releases. Develop strategic initiatives to improve sales readiness, including training programs, playbooks, and process improvements. Collaborate with cross-functional teams—sales, marketing, product, and post-sales—to create and deliver impactful enablement resources and tools. Monitor program effectiveness through data analysis and feedback, driving continuous improvements to maximize sales productivity and success. Collaborate with product and product marketing teams to ensure product readiness among the sales team.

Education

• Florida International University

  Master of Arts (M.A.), History

  2006 — 2008

• Florida International University

  Bachelor of Arts (B.A.), History, Certification in Pre-Modern Studies

  2000 — 2004

Skills

• Special Collections
• American History
• Facebook
• European History
• Editing
• History
• E-Learning
• Premiere Elements
• Customer Service
• Nonprofits
• Articulate Storyline
• Research
• Archival Description
• Archival Processing
• Wysiwyg Layout Tools
• Addie
• Creative Writing
• Cms
• Wordpress
• Successive Approximation Model
• Program Management
• Cultural Heritage
• Social Media
• Curating
• Proofreading
• Blogging
• Content Writing
• Sam
• Content Strategy
• Web Content
• Public Speaking
• Copy Editing
• Museum Education
• Instructional Design
• Customer Satisfaction
• Archives
• Museum Collections
• Pastperfect
• Photoshop
• Museums